For 20 years the team at Matrix Uniforms has been answering when our customers call, and even with the increase in popularity of online ordering, we continue to invest and train in our customer service team.
The personal contact we share with our customers will never replaced by electronic media, so pick up the phone to ask questions, get updates on new products or discuss any requirements you may have – we are always open to feedback and improvement too.
Our Account Managers have a wealth of industry experience and are here to help support you, ensuring everything is delivered on time and to the highest quality of finish. Your Account Manager will be the member of our team who bring you onboard as a client, and remain in place as your point of contact throughout the duration of your contact. As your contract grows in maturity, your account manager will also be available to advise on updates to your garment range, cutting edge personalisation options, cost savings where they become available, and crucially, opportunities that arise to streamline your ordering process. As our account managers travel to visit clients and take client meetings, you will also be introduced to a dedicated account coordinator who’s time is dedicated to the office at Matrix, so that you can reach them to answer any concerns you may have all year round.
Periodic Review Meetings
In a modern world, where anything can be accomplished remotely, we find that many of our customers no longer need to conduct their review meetings face to face – we try not to take it personally!
However, your account manager is available to attend meetings nationwide to offer advice and information should you desire their presence there.